Professional Summary

Dynamic retail professional with extensive knowledge of hobby gaming culture, trading card games (including Magic: The Gathering and Riftbound), and board games. Proven track record in community building, event coordination, and inventory management. Skilled at delivering tailored product recommendations and maintaining organized retail environments to create welcoming experiences for both novice and veteran players.

RELEVANT EXPERIENCE

Game Realm, North Logan, Utah — Game Store Associate

2026 - PRESENT

Delivered high-caliber customer service and tailored product consultations across TCGs, board games, RPGs, and miniatures within a premier hobby retail environment. Leveraged advanced knowledge of Magic: The Gathering and Riftbound to master complex mechanics, onboard new players, and facilitate high-engagement organized play events. Driven by operational excellence, optimized daily inventory control and visual merchandising utilizing Shopify POS. Played a key foundational role in executing the successful launch and seamless ongoing operations of a new retail location.

Experis, Tempe, Arizona — Quality Assurance Tester

2020 - 2022

Championed quality assurance initiatives across complex game and software projects, including contributing to the successful launch of a major AAA title (Halo Infinite). Expertly identified, reproduced, and documented technical issues with meticulous detail while performing rigorous regression testing and build validations. Leveraged advanced analytical, problem-solving, and cross-functional organizational skills, directly applicable to driving operational precision and delivering exceptional, detail-oriented customer experiences.

SKILLS

Customer Service & Community Building
Magic: The Gathering & Riftbound Knowledge
Board Game & TCG Product Recommendations
Shopify POS & Inventory Management
Receiving & Inventory Processing
Inventory Organization & Merchandising
Organized Play & Tournament Support
Product Displays & Store Presentation
Team Collaboration
Written & Verbal Communication
Problem Solving & Attention to Detail

EDUCATION

High School Diploma (4.0 GPA)